We are currently seeking an experienced Customer Service Manager to join our team in our Garden Grove, CA 92843 location.
Who We Are:
TL Machine – we provide cost-effective parts and equipment options for all your manufacturing needs.
About the Role:
This position is responsible for ensuring the Company provides the highest level of customer service possible and managing sales activities as well as providing customer cost estimations.
What you’ll do:
Core duties and responsibilities include the following. Other duties may be assigned
- Handles escalated issues by working close with related personnel and/ or departments;
- Finds solutions that benefit both the customer and the company;
- Concur with Accounting or Sales Department for approving freight bills or discounts if necessary;
- Monitors individuals CSRs performances, and provides coaching if necessary;
- Works closely with the CS staffs to be sure all practices and sales cultures are being followed;
- Monitor shipment data to ensure meeting the Company’s sale goal, and coordinate with related personnel or departments of any issues or matters with monthly shipments;
- Checks for accuracy of pricing entered into the system;
- Ensure customer’s orders are uploaded into the network drive;
- Resolves open orders passed their shipping window, invoices errors, billing issues, or potential credits;
- Tracks number of orders entered and maintains a monthly error log;
- Works closely with Procurement department and Warehouse managers to address backorders or other shipping/inventory issues;
- Monitors and processes order requests;
- Resolves escalated issues;
- Enforces company standards, policies and procedures;
- Manage subordinates;
- Performs other related duties as assigned by management;
Our Perfect Candidate
Education and Experience:
- Bachelor’s Degree preferred
- 5+ years relevant work experience in a similar role
- Aerospace experience a plus
- Great knowledge in CNC operations and processes a plus
- Familiar with AS9100 Quality Management System a plus
Required Abilities and Skills:
- Ability to maximize resources to accomplish key metrics;
- Demonstrated ability to understand key financial, clinical, and operational drivers affecting business;
- Willingness and desire to create a team learning environment and to foster a positive, fulfilling work environment;
- Demonstrated ability to balance department efficiency and patient service excellence;
- Willingness to assist teammates in order to achieve departmental goals;
- Demonstrated strengths in teambuilding and leadership skills;
- Supervisory experience or demonstrated willingness, desire, and ability to supervise with aptitude for coaching, mentoring, training, and developing teammate performance;
- Demonstrated ability to lead and motivate teammates with confidence in work processes and goals;
- Strong written, verbal, and interpersonal communications skills including ability to listen attentively and to communicate information clearly and effectively;
- Demonstrated interpersonal, collaborative, and relationship-building skills;
- ability to interact positively with teammates at various levels across the company and customers;
- Demonstrated ability to work well with cross-functional groups
Company Offers:
- Comprehensive benefits package available including: Healthcare Insurance, Paid Vacation, Sick Leave & Holidays, 401k, Bonuses, and Growth Opportunities
We are an Equal Opportunity Employer!